State Farm® Insurance Agent Jennifer Bourne
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Christine L Easterling
October 6, 2024
"This was the best insurance experience I've ever had! I first called Jennifer Bourne State farm agency, thinking I called a different one. I'm so happy that I got the calls mixed up! Other insurance companies were closed on Saturdays but they were open and I'm so glad that they were! I spoke with Angie over the phone and she started the process to get my car insurance going and then I came into the office and I was met by a very nice gentleman who offered me cold water and invited me to a big candy bowl on the front desk LOL! and then met Jennifer Bourne ,she and Angie were terrific! They were excellent in getting me car insurance quickly! They were so nice and kind, I felt like I was talking with family! Then when it was all set and done Jennifer asked me if I want a t-shirt! I felt so special! I walked out of there with my car insurance and a nice t-shirt feeling very special to have met such wonderful people. I know that I will get other things insured through them in the near future. If you want car insurance or any other insurance this is the place! and I forgot to mention the office was beautiful, clean, and looked amazing! thank you so much Jennifer and Angie , also the gentleman who gave me the water you all were fantastic! Blessings 💞"
"Dear Christine, Thank you so much for your incredible review! We are thrilled to hear that you had the best insurance experience with our agency. It's always a pleasure to exceed our customers' expectations and provide exceptional service. 🏆 We're grateful that your mixed-up phone call led you to us! We understand the importance of being available for our customers, even on Saturdays when other insurance companies may be closed. We're delighted that we could assist you promptly. We're glad you enjoyed your visit to our office and that our team made you feel like family. We care about our policyholders as if they are family. Jennifer, Angie, Jeremy and the rest of our team are dedicated to providing excellent service, and we're glad they were able to get your car insurance set up quickly. 🚗 It's heartwarming to know that you felt special during your visit. We're grateful for your kind words about our office, and we strive to maintain a clean and inviting environment for all our customers. Thank you again for choosing Jennifer Bourne State Farm Agency. We look forward to assisting you with any future insurance needs you may have. If you have any questions or need further assistance, please don't hesitate to reach out. Wishing you all the best and many blessings, 🥰 Jennifer and the team at Jennifer Bourne State Farm "
Ramon Rodriquez
October 3, 2024
"Angie was wonderful to work with and very helpful. Highly recommended"
"Thank you for your positive feedback! I'm glad to hear that Angie provided wonderful assistance and was very helpful. We appreciate your recommendation and hope to continue providing excellent service in the future. If you have any more questions or need further assistance, feel free to reach out."
Stephanie Wujick
July 31, 2024
"Jennifer Bourne and her team were amazing! I was literally floating down the river on vacation while her team seamlessly handled everything to replace my windshield! I've contacted them several times about various things and they are always on it right away, without hassles!! Thanks Jeremy, Jennifer, and the whole team!"
"Dear Stephanie, Thank you so much for your kind words and for taking the time to leave us a 5-star review on Google! We are thrilled to hear that our team provided you with an amazing experience and that you were able to enjoy your vacation while we took care of replacing your windshield. It brings us great joy to know that we were able to meet your expectations and provide you with exceptional service. Our team takes pride in going above and beyond to ensure our customers have a hassle-free experience, even when they are away. We understand how important it is for you to fully enjoy your time off, and we are glad we could make that happen for you. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We would be more than happy to help. Once again, thank you for choosing Jennifer Bourne State Farm and for your wonderful review. We hope you had a fantastic vacation, and we look forward to serving you again in the future. Best regards, Jennifer"
Katy Harrington
July 8, 2024
"We had a great experience working with Jeremy! He helped me and my fiance to find an insurance plan together that saved us both money. I’m grateful for the time he spent really analyzing my current plan and seeing how I could get more benefits while spending less. Thanks so much!"
"Thank you so much Katy for the wonderful review! We believe in spending time getting to know you and your individual needs. I’m so glad Jeremy was able to help you and your fiancé save money while giving you better coverage."
Zoe Adamez
June 19, 2024
"I’ve had Statefarm for some years and they’ve always been good. Angie has been taking great care of me this month. She’s gone above and beyond, that’s for sure."
"Thank you so much Zoe for your wonderful review! I’m so glad you’ve had a positive experience with Angie and our office. We really appreciate you and your loyalty to Jennifer Bourne State Farm! "
Stefanie Hawthorne
June 17, 2024
"I just had a really great experience at Jennifer Bourne State Farm agency. I had the pleasure of working with Jeremy. He was very knowledgeable, professional and I made everything very easy to understand. I would highly recommend Jennifer Bourne State Farm agency to all of my friends and family. I am a very pleased customer."
"Thank you so much Stefanie for the wonderful review! It was a pleasure helping you with your auto today! Welcome to the Jennifer Bourne State Farm family! "
Darrin Smutzer
June 15, 2024
"This group is always helpful. They are extremely detailed and prompt in their responses. I truly appreciate working with this team."
"Thank you so much for your wonderful review Darrin! We appreciate you! "
Ryan Cain
May 14, 2024
"Angie Dawson knocked it out for me in very short order. I’ve been with them for a couple of years now and treat you like friends. Great group!!"
"Thank you for the wonderful review Ryan! 😊I am so glad Angie took such good care you. We are so glad to have you part of our Jennifer Bourne State Farm family! It's always such a pleasure talking with you! "
Laura JKJ
April 3, 2024
"Jennifer and Jeremy have gone above and beyond helping me after I was in a hit and run. What could be a stressful experience has felt easy. They make you feel comfortable and taken care of."
"Thank you so much for the wonderful review Laura! I am so glad we were able to make a stressful situation better. We really appreciate you! "
Chance Barber
December 22, 2023
"I deal with insurance companies and agencies all the time. I am a roofing contractor in Middle Tennessee. I have had the pleasure of dealing with Jeremy over the past year on several different claims. After the tornadoes in Middle Tennessee our phones have all been blowing up. I have been on several different adjuster meetings with several clients. I have seen Jeremy personally come out and stand for doing the right thing for his clients even when other parties involved do not agree. I just got a phone call and was so impressed when I heard he and his wife were loading up tools to go clean his client's bathroom because of her allergies and illness. I am writing this review, not because I was asked or was he looking for any kind of recognition. This is something from a consumer standpoint that any potential client should know. Its not all about the best rates or cheapest coverage. I genuinely believe Jeremy and his wife want to be good people and do what they can to help people. Kudos to the Jennifer Bourne State Farm Agency."
"Chance, your thoughtful words mean a lot to us! 🌟 We're grateful for your recognition and appreciate your perspective as a roofing contractor in Middle Tennessee. Jeremy's commitment to doing the right thing for our customers, especially during challenging times, is truly commendable. This is why we became State Farm agents. It warms my heart knowing our team's dedication to helping people. This is not the first time Jeremy has loaded up tools to assist someone...He always tries to leave a positive impact. Thank you for sharing your experience and for acknowledging our agency's values. We're here to continue providing support and exceptional service. If you ever need assistance, feel free to reach out. Kudos to you as well and thank you for helping our policyholders recover from the unexpected. Wishing you continued success and a safe and blessed Christmas! 👍🏽 "
Miguel Viera Hernandez
November 9, 2023
"Great insurance agency!"
"🌟 Thank you for your kind words, Miguel! 😊 We appreciate your support and are delighted to know that you find our insurance agency great. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help you with all your insurance needs! - Jennifer Bourne State Farm 🚗🏡🤝"
Alyson Gimbel
October 1, 2023
"Amazing service and attention to detail! Jennifer and her team really care about me as a person not just a number. You won’t find a better agent!"
"🌟👏 Alyson, thank you for your kind words! 😊❤️ We are dedicated to providing amazing service and a personal touch. 🤝👩💼💖 We're thrilled to have you as a valued customer, certainly not just a number! 🙌🌟 Your satisfaction is our priority, and we're here to provide the service you, Matt, and Matt Jr. deserve! – Jennifer Bourne State Farm 🚗🏡😄"
Geoffrey Scruggs
September 12, 2023
"Rob was great to work with. He wasn't pushy in any capacity but kept in touch while I made a decision for my insurance. I'd certainly recommend them to everyone."
"🙂 Thank you so much, Geoffrey! It was a pleasure assisting you with your insurance decisions. 🚫 No pushy tactics here, just genuine support in finding the right coverage. 📞 Feel free to reach out anytime if you have questions or need assistance in the future. 🌟 We truly appreciate your recommendation! #HappyCustomer – Jennifer Bourne State Farm 😊👍"
holly Smits
September 5, 2023
"Great experience and customer service working with the team at Jennifer Bourne-State Farm Insurance. We moved from out of state and we’re impressed with that communication and help we received, making our process of getting home and auto insurance set up so smooth. We would highly recommend this insurance company and branch!"
"Thank you, Holly, for your fantastic 5-star review! 😊 We're delighted to hear that you had a great experience with our team during your transition to Tennessee. 🚗🏠 Providing seamless communication and assistance is our top priority, and we're thrilled to know we made your home and auto insurance setup smooth. 🙌 Your recommendation means the world to us, and we're here whenever you need us. Safe travels and enjoy your new home! 🌟🚚🏡😀- Jennifer Bourne State Farm"
Queen H.
August 29, 2023
"I was needing full coverage insurance due to my policy lasping from a previous policy. Yall know how that can be sometimes very stressful however Mr. Rob reassurance on helping me find the best policy that would best suit me help bring me some peace of mind.State farm insurance is one the best insurance companies to go with. They have professional, courteous and very transparent agents such as Mr. Rob who will go beyond your expectations. I am so glad to be back with state farm.Their the only company I would trust or recommend because they truly do make you feel like family. When they say they got you they really mean that. Rob your the best hands down. I can say with a smile on my face I am finally relieved that I'm able to be back on the road again. Because I got tired of taking the hot stinky bus. Meanwhile my my truck was sitting pretty parked at home. I wasn't gonna chance driving it because these Nashville folks can't t·drive to save their life. Thanks again Mr. Rob for your outstanding service you provided for me today. FYI anyone looking for dependable, affordable, and high quality insurance stop by state farm in Madison and ask for Mr.Rob, he will take care of all your insurance needs. -Teeah"
"🌟 Teeah, thank you from the bottom of our hearts for this incredible 5-star review! 😊 We're thrilled to have you back with Jennifer Bourne State Farm in Madison/ Rivergate, and we couldn't be happier that Rob could assist you in finding the perfect policy. Your kind words mean the world to us, and we're proud to have team members like Rob who go above and beyond to make our customers feel like family. 🤗🚗 We're here for you, and you can always count on us. Welcome back to the State Farm family, and here's to smooth and safe travels ahead! 🛣️💼 #StateFarmFamily #TopNotchService – Jennifer Bourne State Farm"
Jeffrey Sloan
August 11, 2023
"I had great customer service and Rob was very nice to talk to. He explained really well how the policies worked and helped me make a smooth transition over from another company. I would also recommend them to other friends and family."
"Hi Jeffrey! 🌟🤝 Thank you for the fantastic 5-star review! 🙌 We're delighted to hear that Rob provided you with excellent customer service and made your transition to our State Farm family a breeze. 🏡💼 Your recommendation means the world to us – we're here to assist your friends and family just as smoothly. Don't hesitate to reach out if you need anything. Welcome to the Jennifer Bourne State Farm family! 🌼🤗 "
Wesley Corbett
July 7, 2023
"Great staff"
"Thank you for taking the time to leave us a 5-star review! We truly appreciate your kind words about our staff. At Jennifer Bourne State Farm we take great pride in our team, and it's wonderful to hear that you had a great experience with our staff. We strive to provide excellent customer service and make sure our customers feel well taken care of. Thank you once again for your support and for choosing us. We look forward to serving you in the future! "
Michael Barreiro
June 13, 2023
"Rob helped me get insurance set up for my new rental property in no time. The process was very quick but also thorough and I felt like he covered my options so I could make the best choice for protection vs cost. Would recommend for other landlords or homeowners."
"Hi Michael! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Rob was able to assist you promptly and efficiently in setting up insurance for your new rental property. Jennifer Bourne State Farm understands the importance of finding the right balance between protection and price. Your recommendation means a lot to us, and we greatly appreciate your trust in our services. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us."
Karen Holder
June 4, 2023
"The efficiency, courtesy and overall knowledge base that Rob Bauknecht showed me definitely exemplified superb customer service from start to finalizing my policy!!!! This experience has made me a State Farm customer for Life.."
"Hi Karen! We really appreciate the 5-star review of our State Farm team! We are so happy to assist and really appreciate what you do for the community! if there is anything else we can do to assist you don't hesitate to give us a call. We are looking forward to all of the years we have ahead together. "
Linda Brown
May 2, 2023
"Customer friendly, takes time explaining insurance policies, pricing great to your individual needs and coverage. Supports local community and active in our community🇺🇸😁💯 ♥️"
"Hi Linda! Thank you for sharing your experience with our agency on Google and giving us a 5-star review. We're delighted to hear that you found our team to be customer-friendly and helpful in explaining insurance policies. It's great to know that our pricing and coverage options met your individual needs because that is what we aim for. We love our community and giving back as often as we can. Feel free to contact Jennifer Bourne State Farm if you have any questions."
Bruce Cline
April 25, 2023
"I just hooked up with Jennifer and Rob at State Farm after being with one of their big competitors for years, who seems to have adopted a used car salesman approach to dealing with claims (1 claim in 30 years). I couldn't be happier after dealing with Rob in making the transition to State Farm."
"Thank you so much for sharing your experience with Jennifer Bourne State Farm, Bruce! We're thrilled that you decided to switch to our agency and that Rob made your transition smooth. Our team takes pride in providing excellent service and support, and we're glad that you're happy with our approach to handling claims. Let us know if there is anything more we can do for you."
Jack Johnson
March 15, 2023
"Great group of people to work with especially Rob this guy is Johnny on the spot anytime I have a question or need about my insurance he and the whole Jennifer Bourne State Farm team are on it like a chicken on a June bug if your not using them for your insurance needs them your just missing out.... Did I mention that they also have great insurance at an affordable price. Give them a try you won't be disappointed 😁"
"Well, we are blown away, Jack, thank you so much! “On it like chicken on a June bug” is definitely one for the books, I’ll have to add that to my top 5! We are always happy to help our good neighbors and community in any way we can, and we are just so appreciative of your 5-star review. If there is anything at all that we can do for you, stop by or call Jennifer Bourne State Farm Insurance in Madison."
Laura Knotts
February 19, 2023
"Some of the most caring people you’ll ever meet. Jennifer and Jeremy truly want the best for their clients. I cannot say enough good things about them. It’s such a good feeling to trust your insurance provider has your best interests at heart."
"We are very grateful to you Laura, and we thank you for trusting us with your family’s insurance needs. We truly do care about helping not just our State Farm family, but our community and the people in it whether or not they work with us directly. We are always happy to help and if there is anything else we can do to further your experience, feel free drop by (and bring that precious baby girl) Jennifer Bourne State Farm Insurance in Madison, TN. "
Jenny Urie
November 26, 2022
"Excellent customer service! Timely responses, easy to work with, and great rates! Highly recommend!!!"
"Thank you very much for leaving the Jennifer Bourne State Farm Agency a 5-star review, Jenny! We appreciate your recommendations and will continue to provide the customer service you deserve. It is always our pleasure to assist you, so be sure to give us a call or text at (615) 922-6061 for any questions or assistance."
Susan Beverly
November 7, 2022
"Jeremy was great to work with. Truly appreciate your time and attention to getting my policies switched over!"
"Thank you so much for taking the time to leave us a 5-star review, Susan! We truly appreciate you being part of the Jennifer Bourne State Farm family, and it was our pleasure assisting you with your policies! If there is anything else we can do for you, be sure to give us a call or text for your convenience."